Our Booking Clinic Policies
Appointment Booking Policy: All Bookings are required to pay a 20% Deposit either on-line or when calling to book. This Fee is completely used on your services on the day and remainder paid at checkout. This Fee enables us to secure your time slot and re-assure you that nobody else can be booked in your allocated spot. If this is inconvenient for you, you can call into the Clinic and wait until a Therapist is Free to see you, please note that your waiting time can not be guaranteed as Therapists already have confirmed bookings. Thank You!
Cancellation Policy: A Fee of $50 or full amount of treatment will be charged to customers that cancel or move within a 24 hour period or do not show up to appointment. Pre-Paid treatments will become void if cancelled or moved within a 24 hour period or do not show up to appointment. We send out reminder automated text SMS messages and Emails 48 hours and again 24 hours prior to your appointment, please reply Yes or Y that you will be attending, if we dont receive a reply after the second reminder then we assume you wont be attending and your appointment will be cancelled. You will need to contact us to reschedule your appointment. Thank You..
Pre-Paid Policy: Pre-Paid treatments must be used by the specified time, 10 or more within 18 months, 5 treatments within 12 months, 2-4 treatments within 6 months of purchase date as these packages EXPIRE. Prepaids cannot be transfered to other persons, exchanged for other treatments or refunded.